Effective date: 7 April 2026
This Privacy Policy explains how Whitsunday Websites (“we”, “us”, or “our”) collects, uses, and handles your personal information when you visit https://whitsundaywebsites.com.au or enquire about our services.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
When you submit an enquiry via our contact form, we collect the following personal information:
- Your full name
- Business name
- Email address
- Location
- Industry or business type
- Project details and any other information you choose to provide
We do not collect sensitive information (such as health, financial, or government identifier data) through our website.
2. How We Collect Your Information
We collect personal information directly from you when you complete and submit the enquiry form on our website. We do not collect personal information from third parties.
3. Why We Collect Your Information
We use the information you provide to:
- Respond to your enquiry and assess your project requirements
- Prepare and send a proposal or quote
- Communicate with you throughout the project lifecycle
- Fulfil our contractual obligations if you become a client
- Improve our services and website
We will not use your personal information for any purpose that is unrelated to the above without your consent.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances, including:
- With third-party service providers that help us operate our business (such as email platforms or project management tools), who are bound by confidentiality obligations
- Where required or authorised by law
Any third-party tools we use are subject to their own privacy policies.
5. Data Storage and Security
Your personal information is stored securely and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. We use secure email and industry-standard tools to manage client communications.
While we take reasonable precautions, no method of data transmission over the internet is completely secure. We cannot guarantee absolute security.
6. How Long We Retain Your Information
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. If you do not proceed with our services after an initial enquiry, we will retain your information for a reasonable period before deleting it.
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
8. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us to make a complaint. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Whitsunday Websites
Whitsundays, Queensland, Australia
Email: hello@whitsundaywebsites.com.au
Website: https://whitsundaywebsites.com.au